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CHC’s Care Coordinators are the first point of contact for all new families interested in coming to CHC. If you decide to move forward with services, your Care Coordinator will match you with the best available specialist, set up your first appointment, and guide you through the process.
Call, email or book a phone call with our CHC Care Team to get started.
(When you call or email, you will receive a response within 24 hours.)
Making your first CHC Care Appointment
Call, email or book a phone call with our CHC Care Team. Take a deep breath. You just took the first step (and it was a big one).
A CHC Care Coordinator will get back to you soon to listen to your concerns, match you with the appropriate expert and schedule an intake appointment. Our care journey has begun.
Complete the First Appointment forms that were emailed to you by your CHC Care Team for your provider to review. It’s official: we can’t wait to meet you.
It’s time for your intake appointment! Our expert will get a better sense of your concerns and provide recommendations for a plan to move forward. We’ve got this, together.
Reach out. We’re here for you.
Our Care Coordinators will match you with the right specialist to get started.
CHC Palo Alto
650 Clark Way
Palo Alto, CA 94304
CHC South Bay
2280 Kenwood Avenue
San Jose, CA 95128
1765 E Bayshore Road
East Palo Alto, CA 94303
Connect with your therapist wherever you are! Phone and Zoom options are available.
Returning Appointments & Rescheduling
Schedule Returning Appointments
After your initial intake appointment, future, follow up or returning appointments can be scheduled directly with your clinician.
Your Care Coordinator is Your Resource
Even though you now have an established relationship with a CHC specialist, your Care Coordinator is still here for you! Please don’t hesitate to contact your them any time to ask questions about CHC services and resources, update your financial or family paperwork or drop a note about how it’s going. We love to hear from you.
Did you know CHC offers teletherapy appointments? Teletherapy or virtual appointments may take place via phone or Zoom, and they work for kids, teens, young adults, adult learners, and coaching clients—and is a helpful option for college students who want to continue their care while they are on campus. Ask your therapist whether this option is right for you and your goals.
Cancellations / Rescheduling
Contact your specialist directly or contact CHC to cancel, reschedule or change appointments. CHC has a 24-hour cancellation window. If you cancel with more than 24 hours notice you will not be charged.
Cost, Insurance & Financial Assistance
At CHC, your child is at the heart of everything we do.
Whether you come to CHC for individual therapy, a comprehensive evaluation or some combination, our experts help get to the root of your child’s challenges, be they learning, mental health or both. Together with your family, our experts develop a customized and strengths-based approach to care. Because CHC offers a wide variety of specializations in-house, your child’s provider(s) can collaborate with a multidisciplinary team for observation, consultation, care coordination and translation services. Meaning more expertise at no additional cost to you. Please ask about financial assistance!
- CHC has been in the Bay Area for 70 years. We know and collaborate with local mental health providers, school administrators and medical professionals, easing the coordination burden for families.
- CHC’s multidisciplinary team of clinicians tap into each other’s expertise and have access to ongoing case consultation and support, ensuring integrated, customized care in a one-stop shop.
- Because clinicians are constantly offered training opportunities to stay on the forefront of the latest research, clients benefit from evidence-based practices and gold standard treatment.
- Every one of our best-in-class clinicians are passionate about helping kids, teens and young adults reach their full promise and potential.
CHC is an Out of Network Provider
CHC is considered an out-of-network provider by all insurance plans for outpatient services. CHC provides a monthly superbill so that you can work with your insurance provider to see reimbursement. While our office does not have formal contracts with private health insurance companies and our services are self-pay, we offer a generous financial assistance program and encourage families to apply via our two-page application. CHC never wants finances to be a barrier to accessing the best-in-class care your family deserves.
To assist you with receiving reimbursement from your insurance provider for CHC services, we created this Out-of-Network Insurance Reimbursement Guide (PDF). Your Client Billing Team is happy to answer your questions and provide you with paperwork needed to request reimbursements. Please contact us by email at firstname.lastname@example.org. GFE Notice.
Insurance accepted for the RISE IOP
The RISE IOP has been successful in establishing a Single Case Agreement with many insurance providers. If you’re eligible for RISE, you will be connected with CHC staff person who is responsible for establishing SCAs.
Santa Clara Medi-Cal
We’re here for you. When you call, tell the Care Coordinator you’re a family with Medi-Cal insurance to get started right away. Learn more about our services covered by Santa Clara Medi-Cal.
Financial Assistance for Clinical Services
At CHC, it is very important to us that your family receives needed services. If you are worried about costs, please consider applying for financial aid. We are grateful to many generous donors who support CHC and we are proud to pass that support on to you.
You Care Coordinator can help you with the application process at any time – whether you’re waiting for your first appointment, or had a change in your family’s situation, or are adding/changing services – we are here for you. Download the application form.
CHC is committed to accessible mental health services for all, regardless of language, location or ability to pay. CHC’s Financial Assistance Application is easy to fill out and we encourage you to apply! Complete the simple two-page application and return it to your Care Coordinator.
To determine your eligibility for financial assistance, CHC takes several things into consideration including annual household income, number of individuals supported by your family’s income, living expenses, clinical needs, and special situations facing your family. Your information will be kept confidential. Call us and we’ll help you find compassionate, best-in-class care for your child, regardless of your ability to pay. Please feel free to contact us if you have any questions. 650.688.3625. (650.688.3650 Español).
Evaluation Follow Up at No Cost
Evaluations typically include interviews, parent interviews, observations, collaboration with other providers, testing, interpretation, report-writing, and follow-up. Multiple experts. Multiple disciplines. One report. Less confusion.
Once your family has completed an evaluation, participated in the follow up and received a comprehensive report from us, you are invited to return to CHC at no additional cost if you have questions to get further guidance. Your Care Coordinator can provide details. Please call
650.688.3625. (650.688.3650 Español).
Worried about your child?
CHC is here for you. Reach out and get advice from an expert.